Mountain Craft Suspension Privacy Policy

At Mountain Craft Suspension, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

We collect information necessary to provide our services, including:

• Personal Information: Name, email address, phone number, and billing details.
• Bike and Service Information: Details about your bike and suspension, including service history.
• Website Information: IP addresses, browser type, and interactions with our website for analytics purposes.

2. How We Use Your Information

We use the information we collect for:

• Communication via SMS, Phone, email.
• Providing our services, including scheduling, billing, and confirming appointments.
• Communicating with you regarding your service status, updates, and any related inquiries.
• Improving our service quality through feedback, analytics, and website improvements.
• Complying with legal obligations and handling disputes.

3. Sharing Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

4. Data Security

We take the protection of your personal information seriously. We employ security measures, including encryption and access control, to safeguard your data from unauthorized access or disclosure.

5. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request the correction of any inaccurate information.
• Request the deletion of your information, subject to certain exceptions (e.g., for legal compliance).
• Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website performance. You can modify your browser settings to disable cookies, but this may limit your access to certain features of our website.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective immediately.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how your personal information is handled, please contact us at:

Mountain Craft Suspension
info@mountaincraftsuspension.com